Thomas Cook Business System

Customer at the heart

HeartLogoIcon  Profitable growth through trusted, personalised products

HeartLogoIcon  Top-to-bottom leadership and relentless performance management

HeartLogoIcon  Efficient structures, systems and processes and processes through lean & innovation

HeartLogoIcon  Maintaining a high tech, high touch approach: a digital business


business system


At the Heart of Innovation

Thomas Cook was the first major travel agency in the UK to offer online bookings and ever since that day, we have strived to be an industry leader, helping our customers with the latest innovations and technologies.

We’ve simplified our brands, unifying them all under our new ‘Sunny Heart’ logo. And we’ve driven forward the refurbishment of hundreds of stores across the UK – as well as the rollout of our Concept stores, which are packed with all the latest touchscreen technology.

And this is just the beginning…

    • Wherever, whenever we’re needed.
    • High-tech, high-touch approach.
    • Delivering inspiring personal journeys.