Welcome to sustainability
We recognise the many virtues of travel, the positive cultural exchange and the boost to local economies, but we are also aware of the potential impact on the environment, societies and local cultures. Our industry has a responsibility to operate in a sustainable way and Thomas Cook, which founded its business with clear social and educational intentions, is proactive in this area.
Thomas Cook Group Sustainability Report 2009
Our latest report contains detailed information on our sustainability strategy, key impacts, case studies and information regarding our targets and performance.
Environment
Thomas Cook Group's main
environmental impacts include
emissions from aviation
energy use,
consumption
of water
and other
resources, waste
production and
noise. We aim to
manage all of
these responsibly.
Community
Our activities affect two types of
communities: those in
which most of our
employees live and
work, where our
offices and travel
agencies are based;
and those where
our customers
take their holidays.
Customers
We aim to ensure that each one of
our customers is satisfied
and safe at every
stage of their journey,
from when they first
pick up our brochures
or browse our
websites
to when
they arrive
home
after
their holiday.
Employees
The sustainability of our
business depends on
our employees:
They are the people
who turn a trip into
a dream holiday for
our customers.
Therefore we aim
to recruit the best
and to keep them
with us.
