Animal Welfare – One Year On

Peter Fankhauser Group Chief Executive, Thomas Cook Just over a year ago, Thomas Cook launched a new animal welfare policy which committed us to independently audit every animal excursion we sell – and to stop selling any which were not compliant with ABTA Global Welfare Guidance for Animals in Tourism. This simple but industry-leading policy has …

Group Head of Customer Welfare Carol MacKenzie gives her views on travel to Tunisia

Carol MacKenzie Group Head of Customer Welfare. Tunisia FCO Travel Advice Last July, the UK government changed its advice for Tunisia meaning that British holidaymakers can now travel to the majority of the country. As a result, and reflecting the interest we’ve had from customers, we have restarted our flight and holiday programme to North African …

Demonstrating our commitment to animal welfare

Peter Fankhauser Group Chief Executive, Thomas Cook. In December last year, we set out our new animal welfare policy. At its heart is a simple premise – our customers trust us to make sure anything we recommend to them is consistent with our customer promises of quality, service and reliability. From that premise came a simple rule – if an animal …

Update on Sharm El Sheikh

Chris Mottershead Managing Director, Thomas Cook UK & Ireland. Over the last few months, people have regularly asked me when Thomas Cook hopes to resume trips to Sharm el Sheikh from the UK.  The decision ultimately rests with the Foreign and Commonwealth Office which issues expert security advice for UK travellers. Since October 2015 it has advised …

A new approach to animal welfare in tourism

Peter Fankhauser Group Chief Executive, Thomas Cook. London Zoo first opened its doors to the public in 1847, just six years after our founder Thomas Cook began his business. This departure from its origins as a place of scientific study helped kick start the growth of animal attractions around the world, catering for those who want to experience wildlife …

An unfair tax on British holidaymakers

Peter Fankhauser Group Chief Executive, Thomas Cook. British holidaymakers pay more in air tax or Air Passenger Duty (APD) than almost anywhere else in the world.  With few passengers thinking about the added cost of APD when they decide to go away, it means HM Treasury is Europe’s leader at collecting this tax on people’s holidays. In fact, the …

Working in partnership with independent travel agents

Phil Gardner Head of Commercial Sales & Relations Thomas Cook UK & Ireland. Like everyone at Thomas Cook, my team – Commercial Sales & Relations – are working to support and help deliver the Group’s strategy for profitable growth.  This is involves improving our offer to customers by strengthening our portfolio of own brand hotels …

Safety in Cuba

Carol MacKenzie Group Head of Customer Welfare. Hurricane Matthew has now passed through Cuba. We are in the process of making an assessment of the damage and speaking to all our customers. We are still in the process of contacting everyone but so far, reports indicate they are safe and well. We understand how worrying the hurricane has been for our …

Travel Money Advice

Fraser Millar Head of Financial Services, Thomas Cook UK. It won’t have escaped the notice of anyone preparing to go abroad for their summer break that one of the immediate impacts of Brexit, at least in the short term, has been a fall in the value of the pound. A weaker exchange rate can quickly translate into hundreds more pounds spent on things …