Core Values

Our Group Values

Put Our Heart Into It: We seek feedback and act on it. We challenge the status quo and continually look for ways to make things better. We’re proactive to anticipate customers’ needs.

Wear Their Flip-Flops: We listen carefully to understand what’s required. We’re solution focused and strive for the best outcome. We focus on the little things that make a big difference.

We’re One Thomas Cook: We’re open and honest and act with integrity. We take ownership and deliver what we’ve promised. We work as one Thomas Cook team.