Thomas Cook announces changes to UK store network

Thomas Cook announces changes to UK store network

1st December 2017: Thomas Cook has today announced a proposal to close 50 stores as part of its ongoing review of its retail network in the UK.

The 50 store closures, should the proposals go ahead, would occur between now and March 2018 and are a mix of Thomas Cook and Co-operative Travel branded stores. The stores which are affected are either in close proximity to other stores or are located where a decline in footfall has impacted profitability.

Thomas Cook stores remain an important channel to showcase its holiday offering and provide expertise and reassurance to customers. In 2017, 47 per cent of Thomas Cook holidays were booked in store while online sales in the UK grew by 27 per cent, demonstrating further progress in Thomas Cook’s strategy to become an omni-channel travel business.

Commenting on the announcement, Thomas Cook UK’s Director of Retail and Customer Experience Kathryn Darbandi said:

“We continually review our network of stores across the UK to make sure we’re offering customers the best of Thomas Cook, and it is clear that to succeed we have to operate as a truly omni-channel business.  We’re one Thomas Cook to our customers and we will offer them a world-class service whichever channel they chose to book, be that retail or online.”


About Thomas Cook Group Plc.

Thomas Cook Group plc. is one of the world’s leading leisure travel groups with sales of £9 billion. Thomas Cook is supported by 22,000 employees and operates from 17 source markets, serving over 20 million customers annually. Thomas Cook Group plc’s shares are listed on the London Stock Exchange (TCG).

Contact Thomas Cook press office:

Tel: +44 (0)1733 417 272