Thomas Cook Group launches new sustainability strategy

Thomas Cook Group launches new sustainability strategy

Berlin, 7 March 2018Thomas Cook has today launched a new sustainability strategy at the ITB conference in Berlin. This renewed approach aligns more closely to the company’s decision made two years ago to put the customer back at the heart of the business.

The new three-year strategy aims to ‘make a difference with every holiday’, working at every step of the holiday journey to limit environmental impacts and maximise the social and economic benefits travel can bring. The launch follows a year-long review of all the sustainability activity across the Group. The result is a stronger and simplified approach which clearly affirms Thomas Cook’s commitment to take positive action on sustainability.

The strategy links all the Group’s sustainability activities to the three stages of a customer’s engagement with Thomas Cook; At Home, The Journey, and On Holiday.

  • At Home – creating positive change within the communities in which we and our customers live and work.
  • The Journey – striving to reduce our impact on the environment and running our operations in the most responsible way possible.
  • On Holiday – delivering world-class quality products and services in a sustainable way by collaborating with our customers, partners and suppliers.

The strategy has already begun to make a difference and the 2017 Sustainability Report, published today, details progress across the Group. Key milestones in 2017 included: charitable activities that have significantly helped 18,000 people; improved fuel efficiency in Group Airlines, which contributed to Thomas Cook being named among the top 10 most fuel efficient airlines in the world in the 2017 Atmosfair index; and the business’s industry-leading animal welfare policy, which has resulted in two-thirds of the animal attractions audited against independent standards being removed from sale for breaching guidelines.

Commenting on the launch, Peter Fankhauser, Group CEO, said “I am determined that Thomas Cook be a positive force to help build a more sustainable tourism, working in partnership with our destinations, our suppliers, our customers, and the wider industry. Our new strategy re-establishes Thomas Cook ‘s voice  in sustainability and clearly demonstrates our intent. I’m proud of the progress we’ve made in the last year, but we have big ambitions and I’m clear that we need to push much further ahead .  We know that the holidays we sell can have a positive impact on communities and the environment. I believe bold action on this agenda will help us deliver a more profitable and sustainable business over the longer term, to the benefit of our people, our communities, our customers – and our investors.”


For more information on our new strategy and to read the 2017 sustainability report, click here.



About Thomas Cook Group Plc.

Thomas Cook Group plc. is one of the world’s leading leisure travel groups, with sales of £9 billion in the year ended 30 September 2017. It is supported by 22,000 employees and has 190 own-brand hotels. It operates from 17 source markets and serves over 20 million customers annually. Thomas Cook Group plc’s shares are listed on the London Stock Exchange (TCG).


Contact Details:

Chris Alfred

Senior Financial Communications Manager

Thomas Cook Group plc

Phone: +44 207 294 7203